CAN I CHANGE MY ORDER ONCE IT’S PLACED?
Although, we wish we could accommodate all changes. However, at KillerFitAthletics, we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your informations are correct before submitting your order. However, if your order is not yet shipped out, please feel free to contact us and we will happily cancel the mentioned order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available once your order is cancelled.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
ITEMS NOT PURCHASED FROM OUR WEBSITE
Yes you have to initiate a return, please do contact our support team for further assistance. However, Items not purchased directly through our website for any reason can not be returned back to us but to the vendor it was purchased. We recommend initiating a return with the retailer but contact us if you are having any serious issues. They should be able to help you fulfill your returns.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.
We thank you for understanding this policy!
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-3 business days. We hope to give you the best service. Thank you for your loyalty.